Access the NCAE COVID-19 Resource Page Here

Member Assistance Program Resources and Services

We at NEA Member Benefits want you to know we’re here to support you during this difficult time.

Many of our benefit partners are offering special assistance to members in need who may have been affected by an involuntary layoff. Below is a list of contact information for our partners and details on specific assistance they have available.  We’ll continue to update this page with additional information as we receive it.

We hope that you and your families are safe. Please contact us if you have any questions about your benefits and we will help you however we can. You can reach our Member Advocacy Center by telephone or email:

1-800-637-4636
(Mon-Fri: 9 a.m. – 5 p.m. ET, Sat: 9 a.m. – 1 p.m. ET)

Contact Us
neamb.com/contact-us

FINANCIAL SERVICES

NEA Student Loan Forgiveness Navigator Powered by Savi
Have you seen a disruption to your income as a result of the COVID-19 crisis? You may be eligible for reduced student loan payments. NEA Member Benefits and Savi have a free tool to help you file the paperwork.

Borrowers who lose their job or have their hours cut may be eligible for a reduced monthly payment as low as $0 per month for 1 year through a Federal Income-Driven Repayment (IDR) Plan.  Student Debt Crisis and Savi have developed a Free tool to make that process much easier.

Also, on March 27th, the government passed new legislation pausing student loan payments and interest on federal loans until September 30th.  It is critically important that distressed borrowers use this time to ger their student loans on track.

NEA Credit Card Program – Bank of America
As an NEA cardholder, you can reach Bank of America for assistance 24 hours a day, seven days a week via the toll-free number on the back of your credit card (800-854-7338) or on your monthly account statement. Bank representatives will work with you to help address whatever needs you may have based on your unique individual circumstances.

First National Bank of Omaha Home Loan Program
If you’ve been directly impacted by the COVID-19 situation, please call us at 1-855-682-9377. As always, your financial wellness is important to us and we may have financial relief options that can help or may be able to connect you to local services that can help you with other basic needs.

NEA Personal Loan – First National Bank of Omaha
If you’ve been directly impacted by the COVID-19 situation, please call us at 1-855-682-9377. As always, your financial wellness is important to us and we may have financial relief options that can help or may be able to connect you to local services that can help you with other basic needs.

NEA Student Loan Programs (Undergraduate, Graduate & Parent) – College Ave.
Any borrower who contacts us and has been financially impacted by the virus will be granted a temporary repayment forbearance on their loan for up to 90 days. This is in accordance with our Natural Disaster Policy. As this is an unprecedented situation and rapidly evolving landscape, we will continue to monitor impacts to our customers and adjust as appropriate.

NEA Savings Program – Discover Bank
As an NEA member, you can reach Discover Bank for assistance 24 hours a day, seven days a week toll-free at 1-800-347-7032.

INVESTMENTS

NEA Retirement Program – Security Benefit
Please call 1-800-632-8258. Information on accessing your retirement account(s) to help pay for emergency expenses.

INSURANCE

NEA Life Insurance Programs – NEA Members Insurance Trust
As an MIT participating member, we recognize that individuals may experience difficulty paying premiums on time during this pandemic. While premiums should be paid on time and as billed, we are willing to provide extensions, upon request. If a participating member expresses difficultly with paying premiums due to COVID-19, there is a premium grace period available for up to 90 days. If you have any questions about the grace period, please contact us and one of our Member Advocacy Center Representatives will assist you.

The NEA Members Insurance Trust is waiving premium for all participating members who have been laid off as long as written documentation is provided. Participating members will also have the option to reduce their coverage to lower their premiums. Coverage can be increased back to the original amount without going through the underwriting process again as long as it is done within 2 years of the reduction of coverage. If you have any questions about the waiver, please  contact us and one of our Member Advocacy Center Representatives will assist you.

NEA Auto & Home Insurance Program – California Casualty
If a member is laid off, a skip payment option is available. Members who have been laid off should indicate this to the customer service representative to be transferred to a team manager who may be able to assist with other options. Members in need of assistance should call 1-800-877-7345.

NEA Pet Insurance Program – Pets Best
Pets Best is regulated by each State Department of Insurance, which includes following emergency notices for premium payments and cancellations. If members have questions, or need additional assistance with policies, they can contact Pets Best here: https://www.petsbest.com/forms/customer-care

TRAVEL & DISCOUNT PROGRAMS

NEA Office Depot / OfficeMax Discount Program
Save up to 75% on thousands of items including supplies to help you work remotely.  Text NEAMBSPCto 555‑888 and save your free store discount card on your phone.

NEA Vacations
For questions about existing reservations, please call, 1-866-524-2807.